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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I bought draGON 15 AN HAVE TRIED TO INSTALL IT 4 TIMES &

Customer Question

i bought draGON 15 AN HAVE TRIED TO INSTALL IT 4 TIMES & IRTOPS!!!
Submitted: 2 months ago.
Category: Computer
Expert:  Isaac Franklin replied 2 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 2 months ago.

In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?

Or are you on a phone, tablet etc?

Here is how our site works. Due to thousands of types of computers, software, errors, email types, devices, Operating

Systems, etc. We need to communicate back and forth here in written method to verify the exact issue and resolve it.

If We open it up to other experts, use remote support method, clock out for the day etc. you will be aware of it.

Please continue to communicate until the issue is resolved or leave a time when you will be open to troubleshooting

to continue.

Customer: replied 2 months ago.
WINDOWS 10
ON SEPARATE COMPUTER FROM ONE NOT WORKING
Customer: replied 2 months ago.
IT HAS INSTALLER WORKING THEN JUST GIVES UP...
Customer: replied 2 months ago.
ALL MY DEVICES HAVE WINDOW S 10
Expert:  Isaac Franklin replied 2 months ago.

What is the type of computer is the one you are trying to download? hp, asus etc.

Did you buy it off a site, download or a cd?

Did you have a previous version installed?

Expert:  Isaac Franklin replied 2 months ago.

Friendly reminder.

If you would like to have a more hands on support through Secure Remote Assistance, I will send you an offer and I will be able

to log in and perform the fix for you. We offer this as an easier solution for clients. It is 100% guaranteed

money back if we cannot resolve your issue.

If you would like to continue with written instructions, that is absolutely fine as well. Just click the reject when you see the

offer and we will continue immediately in this manner going forward.

Customer: replied 2 months ago.
NO I ALREADY GAVE U 60
Expert:  Isaac Franklin replied 2 months ago.

What is the type of computer is the one you are trying to download? hp, asus etc.

Did you buy it off a site, download or a cd?

Did you have a previous version installed?

Customer: replied 2 months ago.
COME ON WHAT DO i DO?
IT ERASED DRAGON 15
DOWNLOADED 15
AND IT STOPS
MAYBE BECAUSE MY COMPUTER HAS AN ATTENTION SPAN OF 15 SEC
THEN IT GOES TO SLEEP
i CANT FIX THAT
Customer: replied 2 months ago.
i TRIED SLEEP AND DISPLAY MODES & IT STILL THINLS IT IS A LAPTOP
Customer: replied 2 months ago.
OK NOW IT IS GOING TOWARDS THE END OF THE BAR ON THE 5TH TRY
Customer: replied 2 months ago.
IF U FIX THE SLEEP MODE i WILL BE SATISFIED
Expert:  Isaac Franklin replied 2 months ago.

Here is how our site works. Due to thousands of types of computers, software, errors, email types, devices, Operating

Systems, etc. We need to communicate back and forth here in written method to verify the exact issue and resolve it.

If We open it up to other experts, use remote support method, clock out for the day etc. you will be aware of it.

Please continue to communicate until the issue is resolved or leave a time when you will be open to troubleshooting

to continue.

If you give me the model of computer exactly i can fix the setting first.

You cannot download something that wont 'stay on'. Can you find the model and maker of the pc, i will

send you directions if it is just a setting only. That should resolve the sleep issue.

Customer: replied 2 months ago.
IN SETTINGS?
Expert:  Isaac Franklin replied 2 months ago.

f you give me the model of computer exactly i can fix the setting first.

Expert:  Dustin replied 2 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

To start with, when you t ry to install the program on your windows 10 computer.

When it stops, what exact error does it give you?