Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
What device and operating system are you using?
When is the last time you tried to log in and using what browser? Chrome, Firefox, IE etc?
Are you on a computer? Hp, Asus, etc?
windows 7,8, 10 ?
When is the last time you tried to log in on the computer?
and the exact error you are seeing?
the exact error you are seeing?
Are you able to screenshot? or type the exact message here?