Hi - I'm sorry to hear about the problems and the (evidently?) poor service you got so far.
(What company were you getting service on your MS Windows problem from?)
I am Russell H., Expert at JustAnswer.com. I hope I can help with the problem(s), and will do my best to help.
What MS Windows version is on your computer, please?
As a JustAnswer Expert I have no power over your account, nor over charges, billing, no access to your credit information. For all such concerns I must refer you to Customer Support at JustAnswer.com. They may be reached at
May I continue to try to help, in my own way (since I am not Expert Cody) ?