How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I had System Mechanic with antivirus, but took my computer

Customer Question

I had System Mechanic with antivirus, but took my computer back to an earlier time to avoid some problems with Microsoft, and now cannot reconnect with Avangate.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Asus with downloaded windows 10
JA: Have you installed any updates recently?
Customer: Yes, but I cannot remember which.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 27 days ago.
Category: Computer
Expert:  Michelle replied 27 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 27 days ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

What is the make and model of the computer?

Customer: replied 27 days ago.
Asus with windows 8.1 but updates to windows 10
Customer: replied 27 days ago.
SDuch as?
Expert:  Michelle replied 27 days ago.

you must be having the disk for System mechanics or a download if you have purchased online.