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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Today my favourite games became incompatible, with changes

Customer Question

Today my favourite games became incompatible, with changes made to my computer without my consent. They were; spider solitaire, chess titans, solitaire, freecell, hearts, purble place. It appears this was due to installation of an unwanted program called, "Cortana". Please restore my games, and delete " Cortana". I am not competent to do this myself, due to age.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Thank you . The make is Samsung. I believe it is windows 10. model no. S22B350H
JA: Have you installed any updates recently?
Customer: Not Myself. Without my permission, "Cortana'' or similar name was installed about lunchtime today. Since then I have found it impossible to play games, and the whole setup is difficult. I was quite satisfied before these unwanted changes.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, thank you very much.
Submitted: 2 months ago.
Category: Computer
Expert:  John replied 2 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.

Expert:  John replied 2 months ago.

Cortana is a part of windows 10 from the beginning so its not installed yesterday unless you upgraded to windows 10 yesterday,did you ?

Expert:  John replied 2 months ago.

Also most of these games new version can be obtained from the new windows 10 store.Have you tried that ?

Note: - Please reply using the box below.

Expert:  John replied 2 months ago.

It seems like your payment for remote assistance failed could you please re-check the payment details.

Expert:  John replied 2 months ago.

I have send you another remote support offer see if you can accept that.

Let me know.

Expert:  John replied 2 months ago.

It seem that also failed.Are you currently chatting to me from the problematic PC?

Note: - Please reply using the box below.

Expert:  John replied 2 months ago.

To do remote support please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=96cc4cd2-9de8-4fc1-945f-3f0c50e3b3f5 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

Customer: replied 2 months ago.
We only have one PC. Please phone(###) ###-####
Expert:  John replied 2 months ago.

Could you please click on this link to do remote support http://www.justanswer.com/remotedesktop/join.aspx?Session=96cc4cd2-9de8-4fc1-945f-3f0c50e3b3f5 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

Expert:  John replied 2 months ago.

I haven't got the access to your computer, is there any problem opening the link i gave or running the remote support tool (Elisnore Screen Connect Client)?

Customer: replied 2 months ago.
We appreciate that you are trying to help us. We are in our late 70's and do not have the skills to assist you . Thank you. Good Bye.
Expert:  John replied 2 months ago.

I can understand no problem.If you decide to continue later let me know.I will cancel the remote session too.

Sincerely,

John