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GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 826
Experience:  MIS degree and 15+ years experience with both Mac and Windows hardware & software
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Trying to configue my slingbox solo to work, can you help

Customer Question

trying to configue my slingbox solo to work, can you help please.
JA: What kind of computer do you have?
Customer: HP laptop pavilion model ze4300 with windows XP
JA: Have you installed any updates recently?
Customer: yes, I haven,t used this laptop in quiet a while and windows updated 70 updates today, I,m not sure if this laptop can do the job.
JA: Anything else you want the computer expert to know before I connect you?
Customer: my desktop computer has windows 10 and 64 bit operating system, would this be better to use?
Submitted: 1 month ago.
Category: Computer
Expert:  GeekGal replied 1 month ago.

Hi there. My name is***** would be my pleasure to assist you with this. It would definitely be easier to use your Windows 10 computer to setup the SOLO. I doubt that XP is compatible with it at all. Have you already connected the Slingbox to your a/v device and to your router? You'll need to do that before you complete the online portion of the setup. Here's a link to the QuickStart guide for the SOLO. It will walk you step by step through getting everything connected and configured properly. If you have any questions that aren't addressed in the QuickStart Guide, please let me know so I can continue to assist.

Expert:  GeekGal replied 1 month ago.

Please let me know how this works for you. If you need clarification on any of the steps or have additional questions I am happy to assist. I am committed to working with you until the problem is fully resolved.

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