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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a Lenovo thinkpad that is a couple of years old. I

Customer Question

I have a Lenovo thinkpad that is a couple of years old. I tried to log on today and it asks for a password ***** I never used a password ***** There is no password ***** so it is useless to me now. How can I fix it or restore it? I tried to restore but it asked for a password ***** as well. the listed users were me, Homegruop$, and Aspnet.
Submitted: 2 months ago.
Category: Computer
Expert:  Quiksilver07070 replied 2 months ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 2 months ago.

You might be able to fix it......but its going to be a doozy, if I have to instruct you, as if you make any mistakes, or miss somethign, you can render the laptop a paperweight, until you can get it to a tech for repair.

So, first things first.

What is your version of Windows?

Win7, or Win8, or Win10?

Customer: replied 2 months ago.
7
Expert:  Quiksilver07070 replied 2 months ago.

Oky, thank you .

Give me just a few minutes to pull the instructions for RESETING your password. YOu cant recover the password.....you can oNLY reset it.

Customer: replied 2 months ago.
Ok
Expert:  Quiksilver07070 replied 2 months ago.

So the process to RESET a Windows 7 Account Password ***** ***** a HACK.

Its OUT SIDE THE NORMAL operating procedure. Its not a recommended thing to EVER do.

I mean, if you are physically AT the computer.....then you UST be the owner. And that is how we will approach this.

It requires you to be physically AT THAT COMPUTER to be able to reset the Win7 password.

So the first steps coming up

Customer: replied 2 months ago.
It's my PC and I am in front of it.
Expert:  Quiksilver07070 replied 2 months ago.

we will have to continue tomorrow....emergency came up....gotta run.

Sorry for the delay. I was just now able to get bck to you.

Customer: replied 2 months ago.
Just turn it over to other experts
Expert:  Byron replied 2 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the model number of the Thinkpad?

Expert:  Byron replied 2 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the model number of the Thinkpad and I can give instuctions

specific to your model.

Customer: replied 2 months ago.
I won't return home for another 1 1/2 hours but I can provide it then.
Expert:  Byron replied 2 months ago.

Ok, thanks. I'll be online then.

Customer: replied 2 months ago.
T520
Expert:  Byron replied 2 months ago.

Thank you. Please follow these steps.

Start with the laptop turned off.

Power it on and immediately begin tapping the F11 at the top of the keyboard

about once per second. If you see the recovery screen or if you hear beeps, stop pressing F11

and the Rescue and Recovery workspace should open after a brief delay.

You'll have the option to Rescue Files or Restore your System.

Please let me know when you get to this stage.

Customer: replied 2 months ago.
I'm there.
Expert:  Byron replied 2 months ago.

Thank you. At this point if there are files you want to save you can use the Rescue option. You'll need

some type of storage such as an external hard drive or some DVD disks or a flash drive.

If that isn't necessary proceed with the Restore your System option.

Customer: replied 2 months ago.
Recovery was not an option with F11. It comes up with F8 I believe.
Expert:  Byron replied 2 months ago.

With F11 you should have gotten to Rescue and Recovery. What came up when you used that key?

Expert:  Byron replied 2 months ago.

Pressing F8 at startup should bring up the advanced boot menu.

Customer: replied 2 months ago.
F11 doesn't do anything unless I force a shutdown. Then it came up with safe mode, etc. no repair.
Expert:  Byron replied 2 months ago.

Hold down the power button to turn the laptop off (about 4 -5 seconds)

Turn it back on and start tapping F8. Does it bring up the recovery screen?

If so tell me your options please.

Customer: replied 2 months ago.
Repair your computer
Safe mode
Enable boot logging
Last known good config
Directory services restore
Debugging
Disable auto restart
Enable low resolution
Disable driver signature enforcement
Expert:  Byron replied 2 months ago.

Select Repair your Computer.

Customer: replied 2 months ago.
It asks for a password. Available accounts are aspnet, homegroupuser$, or vifadmin (me)
Expert:  Byron replied 2 months ago.

Select your username and leave the password ***** empty.

Customer: replied 2 months ago.
Says username or password ***** *****
Expert:  Byron replied 2 months ago.

Hold down power to turn it off.

Turn it back on and tap F11 this time as soon as you start it and let me

know what screen you get.

As long as this is the original hard drive in the machine and Windows has never been

re-installed on it you should get to the Rescue and Recovery screen.

Customer: replied 2 months ago.
F11 gives me launch startup repair
Customer: replied 2 months ago.
Now it offers restore
Expert:  Byron replied 2 months ago.

Ok. That's good new. Select Restore

Expert:  Byron replied 2 months ago.

I knew there was a delay but didn't think it would take this long.

Expert:  Byron replied 2 months ago.

If your prompted to make choices and you're not sure which to choose let me know what they are.

You may be asked which partition to install Windows to.

Customer: replied 2 months ago.
There were no options, it was only startup repair. It said attempting repairs and then restarted.
Expert:  Byron replied 2 months ago.

Was this computer purchased new?

Customer: replied 2 months ago.
Expert:  Byron replied 2 months ago.

Do you have a computer you can use to do this: http://pcsupport.about.com/od/toolsofthetrade/ss/ophcracksbs.htm

Customer: replied 2 months ago.
I can tomorrow
Expert:  Byron replied 2 months ago.

OK. I'm more than happy to help you do this so let me know and I'll work on it with you.

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