Hello, and Thank You for choosing JustAnswer.comMy name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.
You might be able to fix it......but its going to be a doozy, if I have to instruct you, as if you make any mistakes, or miss somethign, you can render the laptop a paperweight, until you can get it to a tech for repair.
So, first things first.
What is your version of Windows?
Win7, or Win8, or Win10?
Oky, thank you .
Give me just a few minutes to pull the instructions for RESETING your password. YOu cant recover the password.....you can oNLY reset it.
So the process to RESET a Windows 7 Account Password ***** ***** a HACK.
Its OUT SIDE THE NORMAL operating procedure. Its not a recommended thing to EVER do.
I mean, if you are physically AT the computer.....then you UST be the owner. And that is how we will approach this.
It requires you to be physically AT THAT COMPUTER to be able to reset the Win7 password.
So the first steps coming up
we will have to continue tomorrow....emergency came up....gotta run.
Sorry for the delay. I was just now able to get bck to you.
Hi. My name is***** you for your question and the opportunity to assist.
Can you tell me the model number of the Thinkpad?
Can you tell me the model number of the Thinkpad and I can give instuctions
specific to your model.
Ok, thanks. I'll be online then.
Thank you. Please follow these steps.
Start with the laptop turned off.
Power it on and immediately begin tapping the F11 at the top of the keyboard
about once per second. If you see the recovery screen or if you hear beeps, stop pressing F11
and the Rescue and Recovery workspace should open after a brief delay.
You'll have the option to Rescue Files or Restore your System.
Please let me know when you get to this stage.
Thank you. At this point if there are files you want to save you can use the Rescue option. You'll need
some type of storage such as an external hard drive or some DVD disks or a flash drive.
If that isn't necessary proceed with the Restore your System option.
With F11 you should have gotten to Rescue and Recovery. What came up when you used that key?
Pressing F8 at startup should bring up the advanced boot menu.
Hold down the power button to turn the laptop off (about 4 -5 seconds)
Turn it back on and start tapping F8. Does it bring up the recovery screen?
If so tell me your options please.
Select Repair your Computer.
Select your username and leave the password ***** empty.
Hold down power to turn it off.
Turn it back on and tap F11 this time as soon as you start it and let me
know what screen you get.
As long as this is the original hard drive in the machine and Windows has never been
re-installed on it you should get to the Rescue and Recovery screen.
Ok. That's good new. Select Restore
I knew there was a delay but didn't think it would take this long.
If your prompted to make choices and you're not sure which to choose let me know what they are.
You may be asked which partition to install Windows to.
Was this computer purchased new?
Do you have a computer you can use to do this: http://pcsupport.about.com/od/toolsofthetrade/ss/ophcracksbs.htm
OK. I'm more than happy to help you do this so let me know and I'll work on it with you.