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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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We have a lenovo computer that we no longer use and would

Customer Question

We have a lenovo computer that we no longer use and would like to donate to our church, however, it is asking for a password ***** we don't know. Is there a way to restore factory settings. Or some other way to get into the computer? We had a computer tech take all of our info off the computer a few months ago and it had just sat in a drawer ever since
Submitted: 1 month ago.
Category: Computer
Expert:  Jason Jones replied 1 month ago.

I am the person that will be helping you today.

What type of password ***** you need help with? Is it a pc bios password ***** a windows' password?

I will be standing by, looking forward to your response.

Thank you,

Customer: replied 1 month ago.
I don't know what a pc bios password ***** What I need is the password ***** get into the computer to use it
Expert:  Jason Jones replied 1 month ago.

I assume you need help with the windows password. Which version of Windows are you using?

Customer: replied 1 month ago.
I think it's 7
Expert:  Jason Jones replied 1 month ago.

I have followed the procedure below to recover the Windows password ***** few hundred times with no problems. The process is quite simple: You create the cd on a working computer, put the cd in the problem computer, and follow the rest of the instructions below.

Please, follow the instructions below to reset your computer's password:

Instructions for Running Reset Password:
- Click the following link:
- On the aforementioned page, scroll to to the bottom of the page and click the link for the filename:
- Download the file and open it.
- Uncompress copy the files that you are given, to a folder, and go to the folder that contains the files.
- Place a blank cd in the drive.
- Double click the BurnToCD.cmd option and run that.
- Burn the cd.
- Put the cd in the problem computer.
- Turn the computer off and on.
- Press the shortcut key responsible for choosing the boot drive. (F12, F10, DEL, or ESC)
- Choose the CD rom and press enter.
- Choose "Start Mini Windows XP"
- From the desktop, open HBCD.
- In the top menu, click Programs > Password ***** > Windows > Choose the following item:
NTPWEdit(Reset Xp/Vista/7 User Password)
Password ***** (Reset User Password-NOT 4Vista/7 64bit)
WindowsGate (Disables logon password *****)
- Click the Reload button.
- Click to highlight Senri in the username list.
- Click the Change Password *****
- Enter the new password.
- Click Ok
- Click the "Save Changes" button.
- Remove the CD from the computer and reboot.

Now your password ***** be reset.

Once you are able to do that, please come back to this page and update me on your status.

Customer: replied 1 month ago.

I read your instructions, but I don't have a blank cd

Customer: replied 1 month ago.
This is too much for me right now. I was hoping for a simple answer. I will contact you again later. I need to go now. Thanks for your time
Expert:  Jason Jones replied 1 month ago.

You are very welcome. If there was a more simple answer, I would have given it.

Expert:  Jason Jones replied 1 month ago.

What is the model name of your Lenovo computer?