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1.Restart your Notebook PC then press F9 on Keyboard multiple times 2.Wait for Windows® to load the Choose an optionscreen then tap Troubleshoot.Tap Reset your PC.3.or4.In the Reset your PC screen, read the bullet points tolearn more about using this option then tap Next.Tap your preferred reset option: Just remove my files5.or Fully clean the drive.Tap Reset.
Ensure that your Notebook PC is plugged in
to a power source before resetting your system
Sorry for the delay in reply .
You need to have Windows 8 on Flash drive and try to reset it again .
Once it reset to Windows 8 then you can upgrade to windows 10 again
If the same issue persists then You should contact the retailer to get a new replacement .