How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michelle Your Own Question

Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4864
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Computer Question Here...
Michelle is online now
A new question is answered every 9 seconds

Husband passed away. All phones were disconnected. Ill &

Customer Question

Husband passed away. All phones were disconnected. Ill & moved in with son. He added me to his T-Mobile plan w/new #. Used husbands phone. I Don't recall my yahoo passwords. Have no tel#, text or anything to recovèr password. ***@******.***
Natnvic @ yahoo.com ***@******.***
Submitted: 4 months ago.
Category: Computer
Expert:  Michelle replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 4 months ago.

let me know which email are you facing a problem signing in to - all 3 that you have mentioned or any one of them

Customer: replied 4 months ago.
All 3Already paid fee
Expert:  Michelle replied 4 months ago.

have you tried the forgot password *****

Expert:  Michelle replied 4 months ago.

let me know that is the phone ending with 82 still operational even if you dont have access to it

Customer: replied 4 months ago.
The tel# ***** to these accounts has been disconnected.(###) ###-####
I don't know passwords to any of the 3.
Also don't have hubby's password ***** any of his.I aso
Expert:  Michelle replied 4 months ago.

do you use any other email other than the 3 that you have mentioned above

Customer: replied 4 months ago.
Only iPhone 6 Plus on line. Can't get iPad or MacBook Air to leave old Verizon & join son's t-mobile
Expert:  Michelle replied 4 months ago.

also let me know that do you have the computer with you from which you used to access these before you moved to the new house

Customer: replied 4 months ago.
602-748_8750
Customer: replied 4 months ago.
Have iPhone, iPad, MacBook Air. Only phone will go on line
Expert:  Michelle replied 4 months ago.

i am sorry there seems to be a server error due to which your payment for remote assistance service

Expert:  Michelle replied 4 months ago.

further i would not be able to do remote access on the phone.it works on a windows based computer connected to internet

Customer: replied 4 months ago.
Phone 82 gone
Expert:  Michelle replied 4 months ago.

on your macbook air, if you accessed your yahoo, there is a possibility that the password ***** be saved

Expert:  Michelle replied 4 months ago.

Go to your Safari menu bar, click Safari > Preferences then select the Autofill tab. Click the Edit buttton to the right of User names and passwords to see stored User names

Customer: replied 4 months ago.
Anther email...no
Expert:  Michelle replied 4 months ago.

in the list find your yahoo id and password ***** be listed with it

Customer: replied 4 months ago.
Hub bus email works on phone but if it goes down don't have its password *****
Expert:  Michelle replied 4 months ago.

did you try the steps on macbook air

Customer: replied 4 months ago.
Won't do preferences cause won't go online
Customer: replied 4 months ago.
All 3?
Customer: replied 4 months ago.
Again I only have phone working. When I request preferences it says "you are not on line" hang on let me try another way
Customer: replied 4 months ago.
Tried thru settings but got same thing
Customer: replied 4 months ago.
You there?
Expert:  Michelle replied 4 months ago.

ok on your phone, do you access your email from your email app or from safari

Customer: replied 4 months ago.
App
Expert:  Michelle replied 4 months ago.

ok did you ever use safari or any other browser to open your emails on the phone

Customer: replied 4 months ago.
I could but I don't have a password
Expert:  Michelle replied 4 months ago.

no problems open the browser and from the settings menu on top right check if you see any option to show the saved passwords

Customer: replied 4 months ago.
Hang on
Expert:  Michelle replied 4 months ago.

ok

Customer: replied 4 months ago.
Found passwords. Yahoo not there.
Expert:  Michelle replied 4 months ago.

if an emails password ***** ***** there are very limited recovery options
1. recovery phone - you dont have access to it
2. recovery email - unfortunately this will not work as you yourself have mentioned these 3 emails ids in one anothers account as recovery email

in such a case there is no way yahoo can reset the password
the only workaround was to check the stored password ***** your macbook air but yahoo password ***** ***** stored there as well

thus i would suggest to switch over and create a new email with your current phone# ***** alternate recovery method as these emails cannot be recovered

Expert:  Michelle replied 4 months ago.

let me know if you have any questions

Expert:  Michelle replied 4 months ago.

I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the stars on top of this page and hit submit. Feel free to ask or reply me so that i can continue to help you answer you question further. Thank you.

Customer: replied 4 months ago.
Hang on
iPad still has email on. But doesn't go online. Last time I received email was six days ago. Let me check password ***** computer. iPad had no saved passwords
Expert:  Michelle replied 4 months ago.

ok you may check and let me know how it goes

Customer: replied 4 months ago.
Forgot. Computer won't even let me get to settings. It sends me to cloud. I don't have an iCloud password.
Expert:  Michelle replied 4 months ago.

that is what i am tying to say

you patched all your emails with each other as well as recovery accounts too were patched to each other

as a result all 3 are locked out and recovery will not work

in my opinion it would be best to create a new email

Customer: replied 4 months ago.
Thanks. Good night. I'm too tired to go on. bye-bye sweetie
Expert:  Michelle replied 4 months ago.

I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the stars on top of this page and hit submit. Feel free to ask or reply me so that i can continue to help you answer you question further. Thank you.