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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35256
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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A screen has come up stating that aZues virus. how do I

Customer Question

a screen has come up stating that aZues virus. how do I clear?
JA: What kind of computer do you have?
Customer: Toshiba lap top
JA: Have you installed any updates recently?
Customer: windows has installed a number of updates a few days ago
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 months ago.

Hi,

I'm sorry about the issue. Does your laptop computer have windows xp, vista, or 7 or 8 or 10?

Does this issue also occur when you shut down / restart your computer?

Or does this issue occur when you open the internet or open a particular program? Or when you do something in particular?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 2 months ago.

Please stay with me on this web page.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Computer Tech replied 2 months ago.

Can you please try this first:

- Press and hold the Power on / off button on your Toshiba laptop for about 10 seconds, then turn it back on and check.

- Then open the Internet, then don't select restore option if shown, and check.

- If there is still any issue, please let me know if your laptop computer has windows xp, vista, or 7 or 8 or 10.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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