Hi. My name is ***** ***** thank you for your question.
Turning on the computer and immediately pressing the F12 key should give you a boot menu.
What is the issue with the desktop? Pressing F2 at startup will give you the OneKey menu.
As soon as you see the Lenovo logo at startup begin tapping the keys.
Is this the Intel True Key that was installed?
Not with Intel but if this is a virus it is something different.
What version of Windows is on the computer?
Hold down the power button to turn off the computer.
Turn it on and immediately begin tapping the F2 key about once per second.
This is before Windows even starts so you should be able to pull up the OneKey Recovery screen.
You requested Secure Remote Assistance and that's what generated the charge.
Secure Remote can't be used in this situation and you won't be charged for it
but we can continue on this page.