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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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How do I get into the boot mode (configure start up device)

Customer Question

How do I get into the boot mode (configure start up device) on the lenovo h520
Submitted: 2 months ago.
Category: Computer
Expert:  Byron replied 2 months ago.

Hi. My name is ***** ***** thank you for your question.

Turning on the computer and immediately pressing the F12 key should give you a boot menu.

What is the issue with the desktop? Pressing F2 at startup will give you the OneKey menu.

Customer: replied 2 months ago.
The problem is that my wife appears to have accidentally downloaded "True Key". It just boots up and won't respect any password ***** pIN.
I believe that I have tried most of the F keys but I will try again. It should take me about 5 mins to respond again
Expert:  Byron replied 2 months ago.

As soon as you see the Lenovo logo at startup begin tapping the keys.

Customer: replied 2 months ago.
The Lenovo Heading only stays on the screen for about 2 seconds and it still boots up with the True Key Cover screen
Expert:  Byron replied 2 months ago.

Is this the Intel True Key that was installed?

Customer: replied 2 months ago.
OK: Do you have any experience with True Key
Expert:  Byron replied 2 months ago.

Not with Intel but if this is a virus it is something different.

Expert:  Byron replied 2 months ago.

What version of Windows is on the computer?

Customer: replied 2 months ago.
this is the Intel but I don't think Intel put out this peice of Crap.
Expert:  Byron replied 2 months ago.

Hold down the power button to turn off the computer.

Turn it on and immediately begin tapping the F2 key about once per second.

This is before Windows even starts so you should be able to pull up the OneKey Recovery screen.

Customer: replied 2 months ago.
byron. I have just had a call from Amx. I authorized the $5.00 but they are concerned about the extra charge. So I am with drawing from this iscussion.
Thank for your help Over and Out.
Expert:  Byron replied 2 months ago.

You requested Secure Remote Assistance and that's what generated the charge.

Secure Remote can't be used in this situation and you won't be charged for it

but we can continue on this page.