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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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It's my Samsung note 5 that I can't get to connect I had to

Customer Question

it's my Samsung note 5 that I can't get to connect I had to do a hard reset to factory settings now google has me blocked
JA: Just to clarify, what's the exact model of your Samsung? And what operating system are you running?
Customer: not sure let me get the phone out of it's case
JA: Have you installed any updates recently?
Customer: no it locked up on me yesterday
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  Mr.Med replied 1 month ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 1 month ago.

I'm sorry about the issue, Can you give me a slightly better description of what you'd like help doing so I can assist you better? what is happening when you turn on your smart phone? can you try to connect to your google account ?

Expert:  Mr.Med replied 1 month ago.

Are you there please?

Expert:  Mr.Med replied 30 days ago.

Let me know if you still need help

Thank you