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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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3/4 of my top row of my Lenovo keyboard is not working. I

Customer Question

3/4 of my top row of my Lenovo keyboard is not working. I believe it's a hardware or updated to windows 10 problem.
I can't log on to my computer because the o key does not work. Help!!!
Submitted: 2 months ago.
Category: Computer
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 2 months ago.

let me know the make and model of the computer

Customer: replied 2 months ago.
Lenovo
V570
I was on here the other night thinking the password ***** but it's the keyboard
Expert:  Michelle replied 2 months ago.

do you have an external keyboard by any chance to plug in and check

Expert:  Michelle replied 2 months ago.

follow the below steps
turn off laptop
unplug battery and power cord
keep the ON button pressed for 10 secs
wait for 2 mins
plug in power cord and turn on laptop
test if the keypad works or gives same problem
i will suggest further accordingly

Customer: replied 2 months ago.
Do I take out battery?
Expert:  Michelle replied 2 months ago.

yes