Hi! I'm Eric, a computer expert who's been paired with you through JustAnswer.com. I'm reviewing your question now, and will return w/ an answer soon!
Good evening! Google has setup a special website at which you can validate your identity and reset your password. To start, click here:
You will be prompted for your email address, as well as for any older password ***** can remember. Barring the latter, you'll be asked to validate your identity using the cell phone listed on your account.
If you have any questions, please let me know! Also bear in mind that we do offer a remote assistance service as an option...
Hello again! It's been a little while since we communicated, so I wanted to make sure that the issue you were having with your password ***** been resolved? Would you please take just a moment and let me know? Thanks...I look forward to hearing from you!