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Russell H.
Russell H., Computer Systems Expert
Category: Computer
Satisfied Customers: 9272
Experience:  13+ years experience
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The software opens then gives an error message that the mv

Customer Question

the software opens then gives an error message that the mv extension isn;t working and shuts off
JA: Just to clarify, how often have you been getting this particular message?
Customer: just today each time I tried to start it
JA: Have you installed any updates recently?
Customer: I tried to update my dell 3115cn printer because the scanner stopped working
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 29 days ago.
Category: Computer
Expert:  Russell H. replied 29 days ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

What software is it, that produces an error message about mv extension, then shuts off, please?

Customer: replied 29 days ago.
Nuance paperport 14
Expert:  Russell H. replied 29 days ago.

Good, thanks for the response and the information. Try the following, please, if you have a Windows computer:

go to Control Panel

System and Security


Advanced tab (or Advanced link - depending on your Windows version.)

in Performance section, click on Settings

then go to the Data Execution Prevention tab or section

then click on "Turn on DEP for essential Windows programs and services only"

and click on OK until that closes, to save the changed setting.

Then, restart your Windows computer.

After it is restarted, try starting Paperport 14 again.

This link allows you to return to this case after restarting the computer:

Let me know how that goes... or, if you have an Apple computer, disregard.

Expert:  Russell H. replied 26 days ago.

I hope that the information and procedure I provided was helpful. If so please rate my answer. Thank you!