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Hi Betty,You should be able to do it from your account, click on this link:https://support.basictalk.com/app/center/billing/session/L3RpbWUvMTQ3NDU3OTM3My9zaWQvTjFqSWNpX20%3DAnd log in with your phone number / username and password.If you're not sure what they are click on "Forgot username?" or "Forgot password?" and follow the prompts.I will be here if you need any further help, either way let me know if you were able to do it or not.And if you could take a moment to click on one of the green stars at the top to rate me for my time, it would be greatly appreciated!Remember you can continue replying to me until you've got all the information you need.Regards,Martin
Were you able to do that, Betty?