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Is it showing the PIN box or a password ***** instead?
Sorry, Lorraine for the miscommunication. You can request a phone call via the additional help option but it has not been requested at this time.
Try using the numbers on the top of your keyboard instead of the keypad on the right
Which other numbers are you referring to?
Sometimes a bank will block a charge if they think it could be fraud. Usually, they will call you or if you call them, it will release that "soft lock" on the charge.
While you are working on that issue, is your password ***** numbers or some letters too for your computer?
The additional services request was having issues so if you would like to use that option for a phone call then you will need to enter a new card or fix the previous issue.
Under your SIGN IN box, do you see an option for an option for SIGN-IN OPTIONS with icons?
Try using the key pad to the right on your keyboard. Make sure the NUM LOCK key is on when you do it.
Does it show that the numbers are inputting on the screen when you press them on the keyboard?
Unfortunately, I am only a tech on the site so I do not deal with the payments portion. You can 1-***-***-**** to speak with customer service regarding this issue