How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I am having to type on the other account on my computer as I

Customer Question

I am having to type on the other account on my computer as I can not long into my password on my account , try your restart pass word but nothing works and I am frustrated can any body help
Submitted: 9 months ago.
Category: Computer
Expert:  Richard replied 9 months ago.

Hi there Linda and welcome

Can I first clarify please, is this the password ***** to sign into windows?

And if so, which version of windows is it?

Thank you

Customer: replied 9 months ago.
I am talking to you on my sisters account on my computer because I can not get into my account I am on windows 10 and my password ***** log in is 5648
Expert:  Richard replied 9 months ago.

ok, so the computer with the issue is windows 10 correct?

And what is the email address assigned to the computer that you use to sign in?

*we can also call if it is easier and I made this request as it is in additional service, else we continue here.

Customer: replied 9 months ago.
windows 10 correct and my email is ***@******.*** do not want to us phone please
Expert:  Richard replied 9 months ago.

thanks and no problem

Please go to your yahoo email account and tell me the code that microsoft just sent you please

Expert:  Richard replied 9 months ago.

are you still working with me on this Linda as there is a time limit to me getting the code from you

Related Computer Questions