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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am having to type on the other account on my computer as I

Customer Question

I am having to type on the other account on my computer as I can not long into my password on my account , try your restart pass word but nothing works and I am frustrated can any body help
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there Linda and welcome

Can I first clarify please, is this the password ***** to sign into windows?

And if so, which version of windows is it?

Thank you

Customer: replied 1 month ago.
I am talking to you on my sisters account on my computer because I can not get into my account I am on windows 10 and my password ***** log in is 5648
Expert:  Richard replied 1 month ago.

ok, so the computer with the issue is windows 10 correct?

And what is the email address assigned to the computer that you use to sign in?

*we can also call if it is easier and I made this request as it is in additional service, else we continue here.

Customer: replied 1 month ago.
windows 10 correct and my email is ***@******.*** do not want to us phone please
Expert:  Richard replied 1 month ago.

thanks and no problem

Please go to your yahoo email account and tell me the code that microsoft just sent you please

Expert:  Richard replied 1 month ago.

are you still working with me on this Linda as there is a time limit to me getting the code from you