Hi there Linda and welcome
Can I first clarify please, is this the password ***** to sign into windows?
And if so, which version of windows is it?
ok, so the computer with the issue is windows 10 correct?
And what is the email address assigned to the computer that you use to sign in?
*we can also call if it is easier and I made this request as it is in additional service, else we continue here.
thanks and no problem
Please go to your yahoo email account and tell me the code that microsoft just sent you please
are you still working with me on this Linda as there is a time limit to me getting the code from you