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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5251
Experience:  B.Sc. Computer Science with Honors
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A Cd has fallen off the track and is inside the computer, HP

Customer Question

A Cd has fallen off the track and is inside the computer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: HP 22-bol3w windows 10
JA: Have you installed any updates recently?
Customer: no I just bought this
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Computer
Expert:  Michelle replied 8 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 8 months ago.

please let me know how old is the unit and are you getting any errors or the computer is operating normally

Customer: replied 8 months ago.
1 day old!!!!
Expert:  Michelle replied 8 months ago.

is it a mini disc or normal disc

is the cd tray ejecting out

Customer: replied 8 months ago.
regular cd.... yes
Expert:  Michelle replied 8 months ago.

so when you press the eject button, nothing comes out

please confirm does the cd slot have a tray or its a insert slot like an atm machine slot and disc goes in

Expert:  Michelle replied 8 months ago.

usually this should not happen on an all in one unit
since this is a 1 day old unit if we try to manually eject the disc the warranty cover will get void

therefore would suggest to call the store from where you got it to get a service arranged within warranty or you may click below to find the nearest service location

service location - click here

Expert:  Michelle replied 8 months ago.

I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the stars on top of this page and hit submit. Feel free to ask or reply me so that i can continue to help you answer you question further. Thank you.

Customer: replied 8 months ago.
I got it... thanks anyways
Sam
Expert:  Michelle replied 8 months ago.

you are welcome

Expert:  Michelle replied 8 months ago.

you may complete the rating for my service. Thank You

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