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I'm sorry about the issue. What's the model of your Windows 10 laptop?
Does it show a name or username at the password ***** login screen?Does it show an email address at the password ***** login screen?
Do you need any data / files on this laptop? And/or do you have backup?
Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,