Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
The question you put in is for written support only.
I can connect with you by remote support, log in and chat with a chat feature built in our software with you on the computer
one time only (so no one can access it without your permission when we are done)
while i resolve the issue with you if you prefer.
Friendly reminder.If you would like to have a more hands on support through Secure Remote Assistance, I will send you an offer and I will be ableto log in and perform the fix for you. We offer this as an easier solution for clients. It is 100% guaranteedmoney back if we cannot resolve your issue.If you would like to continue with written instructions, that is absolutely fine as well. Just click the reject when you see theoffer and we will continue immediately in this manner going forward.
You can contact customer service yourself as well,
but when you talk to quark, and it is within your computer that is having issues,
not their download, you are more than welcome to come back and continue if necessary
if you want our service.
Have a great day!