Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
Are you using Windows XP, Vista, 7, 8 or 10?
May I connect with you remotely to troubleshoot the Citrix issue now?
Please reply back to me using the box below.
Thank you; can we go ahead with a quick remote session (no extra charge), so I can download/install Citrix for you?
If you would like me to provide you with the directions to carry out yourself instead, that's not a problem - please reply back with the browser you are using, and I'll provide you with further steps to download and install Citrix accordingly. Thank you.
No issues at all, I understand your concerns. Could you let me know the browser, e.g. Internet Explorer, Chrome, Firefox, you are using so that I can provide you with further directions to download Citrix?
Oh, so you have already tried installing Citrix Receiver? If so, did you get any error/message when trying to install it earlier?
Also, our remote session will be 100% secure and will allow me to quickly troubleshoot and resolve any issues you are having with installing Citrix. We have an A+ rating with the BBB:
If you are still not comfortable with that, no issues - we can continue troubleshooting further on this page itself. Do let me know.
Please download Citrix Receiver using the following link now:
Run and install the program following the on-screen directions first, and then close and re-open Internet Explorer and test the issue with your work website again.
Do keep me posted on the results; I'll be here. Thank you.
If you need more help, please use the Reply box below to continue our conversation.
Otherwise, kindly take a moment to rate my service by clicking on (and submit) one of the five stars at the top of this page - this is the only way that I'll be credited for assisting you today. Thank you.