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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My Samsung laptop will not turn on at all, windows 10,

Customer Question

hi my Samsung laptop will not turn on at all
JA: Just to clarify, what's the exact model of your Samsung? And what operating system are you running?
Customer: windows 10, Samsung NPQX411-W01UB
JA: Have you installed any updates recently?
Customer: yes I just did and after the update completed it suddenly turned off and would not turn back on
JA: Anything else you want the computer expert to know before I connect you?
Customer: no that's all thanks
Submitted: 5 months ago.
Category: Computer
Expert:  Tim replied 5 months ago.

Hello, I'm Tim, sorry you are having this the laptop wont power on at all?

Customer: replied 5 months ago.
not at all
Expert:  Tim replied 5 months ago.

Man, that is a old is it? Can I offer a Call so we can figure out exactly what is going on?

Customer: replied 5 months ago.
my charger cable light is on but the charging light on the computer is not on
Expert:  Tim replied 5 months ago.

OK, that is a clear cut sign of a hardware failure of the laptop....I wish I had better news, but if there are no LED lights on the laptop, it has had a major failure

Expert:  Tim replied 5 months ago.

Does that make sense? If the laptop had signs of power, we could do some trouble shooting, but if its not even getting power, there has been a failure, I'd guess its the laptops power supply, the internal power supply. Or the mother board.

Does that make sense?

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