Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Can you explain the problem a bit more in detail.
what operating system you have on the computer. This is a fee based support let me know so that we can continue.
let me know the operating system you have on the computer then i can tell if solitaire is compatible or not.
That is for additional remote access service.
Secure Remote Assistance is an additional service which is an offer to our customers for speedy result as an expert works directly on the problem and it saves time and money.Its totally up to you to choose or deny the service as its an "optional" service.
sir its an optional service you can deny it and continue with the remote session.
not a problem have a good day.