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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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E-mail quit connecting a week ago and I keep getting a

Customer Question

e-mail quit connecting a week ago and I keep getting a pop-up demanding my password. I've tried every possible password ***** can't connect! Have had Mail on my MacBook Pro for several years with no problems.
JA: Just to clarify, how old is your MacBook Pro and what operating system are you running?
Customer: OS X 10.9.5
JA: Have you installed any updates recently?
Customer: Yes, but not to system
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not that I can think of.
Submitted: 2 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 months ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Can you please confirm your email address?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 2 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Let me know when you are online i will help you fix the problem.