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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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When powering on another computer that I have the following

Customer Question

When powering on another computer that I have the following message appears:
"This computer is configured to require a password ***** order to start up. Please enter the startup password *****"
I have never had a startup password ***** was advised to contact this web site for a solution.
Please help!
Submitted: 1 month ago.
Category: Computer
Expert:  Dustin replied 1 month ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 1 month ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, or Windows 10?

Also, when you try to sign in does it show any other potential user accounts you could use, or just the one account?

Customer: replied 1 month ago.
Unable to access the computer I am requesting information - without the sign in password.
Customer: replied 1 month ago.
Thank you - I will try later!
Expert:  Dustin replied 1 month ago.

Understood.. and we can repair that computer without it having internet access.

When you return, I need to know if it shows any other user accounts when you go to sign in?

Also, does that computer have files you need to save on it or is the main concern getting it running again?