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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31236
Experience:  Over 20 years of consulting to the IT industry
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Incredimail has crashed. Restarting incredimail doesn't

Customer Question

Incredimail has crashed. Restarting incredimail doesn't help. An error box is displayed and nothing can get rid of it. Powering down the computer and restarting doesn't help. The crash is still in effect and the error box doesn't go away.
The Crash Details message is as follows
Exception: ACCESS_VIOLATION (C0000005) - on reading from 00000000
Faulting Offset: 0001E5B6
Module: ImUtils.dll
0001E5B6 ImUtilsU.dll 0001FE4A USER32.dll (###) ###-#### USER32.dll (###) ###-#### USER32.dll
Submitted: 2 months ago.
Category: Computer
Expert:  Richard replied 2 months ago.

Hi there and welcome Norman

Can you tell me the version of windows or mac you are using please?

Customer: replied 2 months ago.
Vista Ultimate
Expert:  Richard replied 2 months ago.

Thank you

I want you please to do a system restore to undo any corruption that can cause this

To do this, close all programs.

Click start, system restore.

Then follow the onscreen steps and perform a restore choosing a restore date before the problem start.

Let this complete and tell me if it now functions correctly.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

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