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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 30254
Experience:  Over 20 years of consulting to the IT industry
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I have a desk top E5700 K3 series all I want to know are the

Customer Question

I have a desk top E5700 K3 series all I want to know are the USB ports 3.0 I am trying to add another monitor and it says it is not connected
JA: What's the make and model of your computer? Have you had problems with the USB port in the past?
Customer: I use them currently but the monitor is live and the system is not detecting it
JA: Have you installed any updates recently?
Customer: they install automatically every Wednesday
JA: Anything else you want the computer expert to know before I connect you?
Customer: I was told by Microsoft that the drivers need to be updated and to contact Intel I did update yesterday but it is still not letting me personalize the second monitor
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

To know if it is USB 3, the inside of the port is blue instead of black.

If yours is blue then you know it is USB 3.0 else it will be USB 2.0