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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have an HP Envy 700. I am having a no Power on issue I

Customer Question

I have an HP Envy 700. I am having a no Power on issue I have replaced the power supply the cord different outlets I have replaced the memory and hard drive and both case fans and CPU cooler still I have a no power issue
Submitted: 2 months ago.
Category: Computer
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 2 months ago.

how old is the computer

Customer: replied 2 months ago.
4y
Customer: replied 2 months ago.
I've also replace the video card the only components that I have not replaced or the motherboard and CPU
Expert:  Michelle replied 2 months ago.

When you try to switch on the computer does the power supply fan move or try to start?a

Customer: replied 2 months ago.
no right now it won't do nothing
Expert:  Michelle replied 2 months ago.

we need to verify the motherboard is good or not.
Unplug all the wires and connectors from the motherboard only the power supply connector and cpu fan connector must be connected.
Remove the memory sticks as well. Try to power on let me know if the fan stays on and do you hear any beep codes?

Customer: replied 2 months ago.
No Response from the pc Light goes on and off and back on again and back off again
Expert:  Michelle replied 2 months ago.

which light goes on and off?

Customer: replied 2 months ago.
Power
Expert:  Michelle replied 2 months ago.

did you remove the RAM and did you follow the the steps i gave

Customer: replied 2 months ago.
i did followed all of your steps To the letter
Expert:  Michelle replied 2 months ago.

when you power on the computer do you hear any beep codes?

Customer: replied 2 months ago.
I don't hear anything from the computer no beep codes nothing
Expert:  Michelle replied 2 months ago.

Just to let you know if he motherboard is not producing any error/beep code that means the motherboard is bad.

Customer: replied 2 months ago.
I will order a new motherboard in the morning try that and get back to you and see if it fixes it
Expert:  Michelle replied 2 months ago.

sure you may try and let me know