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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot get into my gmail account this afternoon. It was

Customer Question

I cannot get into my gmail account this afternoon. It was working fine yesterday. I've verified that my user name and password ***** correct; but I still cannot get i. - Linda M.
JA: How long have you had this issue with your Gmail account?
Customer: It just started today the first time that I tried to login to my e-mail. I closed everything down and rebooted the computer; but that hasn't helped. Linda M.
JA: Have you installed any updates recently?
Customer: No.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No.
Submitted: 5 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 5 months ago.

Hi,

I'm sorry about the issue. Can you please confirm your gmail email address?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Do you mean you cannot sign in your gmail email at the gmail.com website?
Please reply at the box below. Thank you,

Customer: replied 5 months ago.
Windows 7 Home Premium
I use Windows Live Mail to access my gmail account. I usually just click on an icon for Windows Live Mail on my desk top to access my email. But I tried getting in that way and signing in at the gmail.com website today and neither one is working.
Linda M.
Expert:  Viet - Computer Tech replied 5 months ago.

Thank you. Do you have a phone number ending with the two digits 34? If yes, what's the full phone number? And is it able to receive text messages? Is it a landline or cellphone?

Please reply at the box below. Thank you,

Customer: replied 5 months ago.
Full phone number is(###) ###-#### This is a landline and does not receive text messages. Linda M.
Expert:  Byron replied 5 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can we do a screen sharing session to troubleshoot this issue directly?

Customer: replied 5 months ago.
What is a screen sharing session? - Linda M.
Expert:  Byron replied 5 months ago.

It's where I connect to your computer as we both look at the screen.

Customer: replied 5 months ago.
I don't want you connecting to my computer. Please forget that I asked for help from just answer. I will get help from somewhere else. I am sorry to have wasted your time. Thank you for your time today, and have a great day. Goodbye. - Linda M.