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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am trying to get into my account and cannot remember my

Customer Question

i am trying to get into my account and cannot remember my password. I set my account years ago and have a new phone number since. i am trying to use google docs and can't. it is very frustrating. i hope you can please help.
JA: Have you contacted anyone about your account?
Customer: not yet. i've been trying to resolve this online with no success
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: like what? are you a real person or not?
Submitted: 2 months ago.
Category: Computer
Expert:  Dan replied 2 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. I presume this is a Google account you cannot access?