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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I set my computer back to factory specs how do I load my cd

Customer Question

I set my computer back to factory specs how do I load my cd of Pretty Good Solitaire
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: i have a HP 450-a114 windows 10
JA: Have you installed any updates recently?
Customer: not recently
JA: Anything else you want the computer expert to know before I connect you?
Customer: yes some of my programs are gone like Google Earth do i have to download them all again
Submitted: 1 month ago.
Category: Computer
Expert:  Byron replied 1 month ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can we do a screen sharing session and I can help you get this installed?

Expert:  Byron replied 1 month ago.

It looks like you are not available right now. Please reply here when you would like to continue.