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Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
May I know the make and model number of your computer?
S H E F I N
Remove all external devices, CDs, AC Adapter and battery from the computer. Keep the AC Adapter and battery unplugged.Hold the power button down for 20-30 seconds. (Nothing will appear on the display and none of the lights will light up.)Plug in the ac adapter ONLY. (Please note that a power indicator light should be lit on the ac adapter when it is plugged in).Normally power on the notebook.If the unit does not power on, remove the ac adapter and insert the battery into the system.Plug the ac adapter back into the system, the battery charging indicator light will light up.
I apologize for the mistake. Remove all external devices, CDs, all cables including power, keyboard and mouse from the CPU. Then press and hold the power button for 30 seconds. After doing the same, reinsert power, monitor and keyboard cables, and turn on the computer.
What is the BIOS message you are getting? Are you able to operate the computer using keyboard?
Please get into BIOS once again. Press F9/F5 to load defaults. Then, press F10 to save and exit from BIOS.
Instead of clicking, try using the TAB and Enter key on your keyboard.
Please restart the computer and as soon as it restarts, repeatedly press the F8 key till you get Advanced Boot Options.
Select Safe mode from the list. let me know if you are able to open Safe mode properly. If yes, we can do a system restore.
You will not loose any data. Select the recent date when the computer was working fine. You will loose bookmarks that you have done after the restore date.
Please get into Safe mode, click Start button, select All programs, Accessories, System Tools and select System restore.
Select restore the computer to an earlier date. Follow the on screen instructions.
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Safe mode (not command prompt or with networking,)
Since when are you experiencing this issue? Have you recently installed any updates?
You have not enabled System restore on your computer. That is why you do not see any restore points.
Have you changed anything on your computer? Installed any software or anything?
Please turn off the computer, disconnect all the cables and wait for 10 minutes. Restart all and check if the issue persists.
Is right clicking working? Can you right click on Computer icon and select open?
Please get into Safe mode and try following the following.
Click Start, All programs, Accessories and select Run.
In Run dialog box, type in Regedit and press enter.
Press and hold Ctrl key and then press the F key (or press Ctrl and F keys together to get the find box) to get the Find box.
Type in MOUNTPOINTS2 and search for it. Delete it. Repeat the process unless all the "MOUNTPOINTS2" are deleted.
Restart the computer and check if the issue persists.
It is for resolving issues with not opening anything.
I apologize for the inconvenience caused to you. I will open the questions for other experts.
Hello. I will be happy to try to diagnose and fix this for you.
First of all, the error that you attached has nothing to do with your mouse problem. The error is arising from the SnagIt! screen capture application. (I also run SnagIt!: I love it!).
Is the mouse working at all? When you move it around, do you see the sprite (the arrowhead) moving around the screen? That's our first question.
Also, can you please post the message that you got from the BIOS? If it has to do with corrupted or inaccessible memory locations--perhaps in a region where the mouse is memory-mapped--that could be part, or even all, of the problem. Of course, such things can be gotten around by choosing different sets of USB ports. But we're getting ahead of ourselves.