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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I updated my Windows 10 to 1607 ver. (Fresh Installation)

Customer Question

I updated my Windows 10 to 1607 ver. (Fresh Installation) and from then on I can't install Office 2013 (which I could before easily) and I keep getting this maddening error:
JA: How much experience do you have with this particular machine?
Customer: "Browse for folder" these folders:Office.en-us\setup.chm
Office.en-us\OfficeMUI.xml
Office.en-us\branding.xml
Office.en-us\ShellUI.MST
Office.en-us\setup.chm
Office.en-us\OffsetLR.cab
Office.en-us\pss10r.chm
Office.en-us\OfficeMUI.msi
Office.en-us\Setup.xml
Office.en-us\OfficeMUISet.msi
Office.en-us\osetupui.dll
JA: Have you installed any updates recently?
Customer: I have this Surface pro 3 for about 1.5 year.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I just downloaded and installed windows 10 from Microsoft website
Submitted: 2 months ago.
Category: Computer
Customer: replied 2 months ago.
Please wait to charge my credit card, It will take about 3 days.
Sorry for that.
Expert:  John replied 2 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.

Expert:  John replied 2 months ago.

Just to clarify when you say clean installation of windows 10 do you mean formatting the hard drive and installation from a windows 10 USB or did you use reset feature in windows 10?

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 2 months ago.

Checking to see whether you still need help.

Please let me know.

Sincerely,

John

Note:-To reply back to me use the reply box below.

Expert:  Benjamin Larson replied 2 months ago.

Hi, my name is***** see the previous expert opted out. Do you still need help with this question?