Hi. My name is***** you for your question and the opportunity to assist.
If the computer is on now, can you tell me what you are seeing on the screen?
Thank you. Please do this: hold down the power button until all the lights go out and the
computer shuts down. (about 4-5 seconds)
Remove the power cord from the back of the computer for 30 seconds.
Plug the cord back in and start the computer.
Let me know the result please.
Can you tell me the status of the computer now, please?