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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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It did a Microsoft update thios morning at 3 am it completed

Customer Question

it did a Microsoft update thios morning at 3 am it completed the update and then tried to come on its been sitting there for 12 hours
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: p2-1334
JA: Have you installed any updates recently?
Customer: windows 10itupdates automatically
JA: Anything else you want the computer expert to know before I connect you?
Customer: thecircljustkeep[se
Submitted: 1 month ago.
Category: Computer
Expert:  Byron replied 1 month ago.

Hi. My name is***** you for your question and the opportunity to assist.

If the computer is on now, can you tell me what you are seeing on the screen?

Expert:  Byron replied 1 month ago.

Thank you. Please do this: hold down the power button until all the lights go out and the

computer shuts down. (about 4-5 seconds)

Remove the power cord from the back of the computer for 30 seconds.

Plug the cord back in and start the computer.

Let me know the result please.

Expert:  Byron replied 1 month ago.

Can you tell me the status of the computer now, please?