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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer is not recognizing my wireless internet. where

Customer Question

my computer is not recognizing my wireless internet. where is the button for wireless located
Submitted: 9 months ago.
Category: Computer
Expert:  John replied 9 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.

Expert:  John replied 9 months ago.

Could you please let me know the following details.

What is the make and model of the PC?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 9 months ago.

Please answer my above questions so that i can help you better.

Sincerely,
John

Note: - Please reply using the box below.

Customer: replied 9 months ago.
Lenovo think pad. Operating system windows 7professional,im actually texting from my husbands computer as mine does not recognize wireless connections however it worked last week
Expert:  John replied 9 months ago.

OK on the lower right corner in the system tray does it show a wireless radio icon ?

Customer: replied 9 months ago.
but it has an red x thru it
Expert:  John replied 9 months ago.

OK in that case we will first try system restore.

1.Press windows key and R key that will open run box

2. In the Run box type rstrui and press enter that will open system restore window, Click on next

3. In that windows it will show a restore date select that restore date were the Wi-fi was working fine. If the required restore date is not listed then select Choose a different restore point on the bottom of the system restore window. Now select the desired restore date.

4. Then click on next and continue with the system restore process

During the process the system will restart after that see if that problem got solved

Please let me know the result.

Customer: replied 9 months ago.
I have restored system however it did not restore internet connection
Expert:  John replied 9 months ago.

You mean you did it before or now?

Expert:  John replied 9 months ago.

Are you currently doing system restore?

Customer: replied 9 months ago.
before, actually I think I found the wireless switch on the side of the computer and it now works. thank you for trying to help
Expert:  John replied 9 months ago.

You are welcome.I will request to close this question.

John

Customer: replied 9 months ago.
why am I being charged 39 dollars when I didn't even use your services?
Customer: replied 9 months ago.
why am I being charged the 39 dollar fee when I didn't use your services? I thought it would be only 5 dollars unless I used your answers which I didn't have to do?