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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Dell inspiron.1720 plugged in battery not charging, Dell

Customer Question

Dell inspiron.1720 plugged in battery not charging
JA: Just to clarify, what's the exact model of your Dell? And what operating system are you running?
Customer: Dell inspiron 1720
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: how m8ch is thi?
Submitted: 2 months ago.
Category: Computer
Expert:  Martin replied 2 months ago.

Hello and welcome.

How old is the Dell?

When did the problem begin?

Customer: replied 2 months ago.
old,recently
Expert:  Martin replied 2 months ago.

Have a look at this page, the second entry there contains a list of steps you can follow to correct this issue.

https://www.cnet.com/forums/discussions/plugged-in-not-charging-345945/

Expert:  Martin replied 2 months ago.

Alternatively if you prefer, I can connect to you remotely and do it for you

Expert:  Martin replied 2 months ago.

Here's an easier guide to follow:

https://www.youtube.com/watch?v=Lx62t6qZ34U

Expert:  Martin replied 2 months ago.

How are you going with that?

Customer: replied 2 months ago.
not well just read solution have not tried it yet
Expert:  Martin replied 2 months ago.

If you're not too sure what to do I can connect to you remotely and help you do it.

Would you like to try it yourself first?

Customer: replied 2 months ago.
do it remotely please
Expert:  Martin replied 2 months ago.

Sure, click on view offer and accept so we can begin

Expert:  Martin replied 2 months ago.

Please accept the remote support offer, then From your computer click the following link:

https://ngmt.screenconnect.com/?Session=45a596cb-52fc-4a1c-9321-d7c1513b6775

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.

Martin

Customer: replied 2 months ago.
foloow instructions on first site given it is saying battery charging but not showing on screen
Expert:  Martin replied 2 months ago.

Does it look like it's charging?

Customer: replied 2 months ago.
it does not look like it is charging,but says 2hrs 8 minutes to fully charged?
Customer: replied 2 months ago.
hello
Expert:  Martin replied 2 months ago.

Unplug the charger and plug it back in to see if the icon shows it detects you charging the laptop

Customer: replied 2 months ago.
okay!
Customer: replied 2 months ago.
it says plugged in not charging again?
Expert:  Martin replied 2 months ago.

Ok then it's not been done correctly - I sent you a request to start a remote session but never received a response from you

Customer: replied 2 months ago.
lost you it says 19% 2hrs to fully charged
Customer: replied 2 months ago.
but not showing it
Expert:  Martin replied 2 months ago.

Click on "View offer" on this page and you should get the option for the remote session

Customer: replied 2 months ago.
keep clicking view offer nothnig happenig
Expert:  Martin replied 2 months ago.

Click on this link and join the session so I can help you do it:

https://ngmt.screenconnect.com/?Session=45a596cb-52fc-4a1c-9321-d7c1513b6775