Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
let me know the make and model of the camera.
its an inbuit camera on your laptop correct?
let me know the make and model of the laptop.
check the back on the screen you will see the model number on a barcoded sticker.
Run a driver update from the link given above.
Thank you for trying justanswer service.