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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4668
Experience:  B.Sc. Computer Science with Honors
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For some reason I can't connect my camera. Can you please

Customer Question

Hi, For some reason I can't connect my camera. Can you please help me?
JA: Have you tested the connections by doing a ping utility test?
Customer: No, I have no idea what that is
JA: Have you installed any updates recently?
Customer: Not that I am aware of
JA: Anything else you want the computer expert to know before I connect you?
Customer: No thank you,
Submitted: 2 months ago.
Category: Computer
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 2 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 2 months ago.

let me know the make and model of the camera.

Customer: replied 2 months ago.
Hi Michelle It seems as though my inbuilt camera isn't set up properly. I can't find it in my devices and have no idea how to find it to set it up
Expert:  Michelle replied 2 months ago.

its an inbuit camera on your laptop correct?

let me know the make and model of the laptop.

Customer: replied 2 months ago.
Its a Lenovo desktop computer. I'm not sure what the make and model is?
Customer: replied 2 months ago.
I have windows 10 if that helps?
Expert:  Michelle replied 2 months ago.

check the back on the screen you will see the model number on a barcoded sticker.

Customer: replied 2 months ago.
It's a Lenovo B50-35
Expert:  Michelle replied 2 months ago.

Run a driver update from the link given above.

Customer: replied 2 months ago.
Hi Michelle
My husband has just come home and fixed it for me... Thanks for your assistance
Expert:  Michelle replied 2 months ago.

Thank you for trying justanswer service.