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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 16027
Experience:  5 years as Network Admin, 10+ years of IT support
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AOL is telling me my password is incorrect, while in fact it

Customer Question

AOL is telling me my password ***** ***** while in fact it is the correct one I have been using for some time.
JA: How long have you had this issue with your A.O.L. account?
Customer: Beginning today.
JA: Have you installed any updates recently?
Customer: No.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No. That's it.
Submitted: 2 months ago.
Category: Computer
Expert:  Josh replied 2 months ago.

Hi!

It is possible that your account was hacked or the password ***** changed without your knowledge.

Let's reset your password ***** try using the new password ***** sign in..

Click here: http://aol.it/2cYo32I

Follow the prompts to reset your password

Please use the new password ***** try and sign in

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 2 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.