Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.
Could you please provide more details regarding the issue you are facing also which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?
Note: - Please reply using the box below.
Please answer my above questions so that i can help you better.