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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 30268
Experience:  Over 20 years of consulting to the IT industry
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I have a issue where I can play most BlyRays, but some just

Customer Question

Good Day I have a issue where I can play most BlyRays, but some just won't play
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: I also checked the driver and it is up to date
JA: What kind of computer do you have?
Customer: Alienware running Windows 7
JA: Have you installed any updates recently?
Customer: The computer is on auto update so I can not be a 100% sure
JA: Anything else you want the computer expert to know before I connect you?
Customer: Yes, I am also unable to update java, if I click on update nothing happens, if I download the exe file I get a error
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

When you try to play the Blurays that do not work, what exactly happens?

And are these original disks or copies you have made?

Thank you

Customer: replied 1 month ago.
They are original and I get this error; "Windows Media Player encountered a problem while playing the file. If I try and convert the file to a DivX or something Acrok Video Converter finishes the job, but the file size is zero.
Expert:  Richard replied 1 month ago.


Are you able to play one of the problem disks in an actual Bluray player? Or does it also error there?

Customer: replied 1 month ago.
They play fine in other Bluray players
Expert:  Richard replied 1 month ago.

Thanks, ***** ***** first step to rule out any corruption that can cause this, can you please do the following

Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.

chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.

Then tell me if they then play please

Customer: replied 1 month ago.
Will do, thanks;
Expert:  Richard replied 1 month ago.

Thank you, ***** ***** me know the results

Customer: replied 1 month ago.
HiI did the scan, no issues, but the same problem persist;Regards
Expert:  Richard replied 1 month ago.

Can you please download VLC here

Install and run it and tell me if within this they play please.

Customer: replied 1 month ago.
Also gives me a error
Expert:  Richard replied 1 month ago.

whats the exact error this gives you?

Customer: replied 1 month ago.
Your input can't be opened:
VLC is unable to open the MRL 'dvd:///D:/'. Check the log for details.
Expert:  Richard replied 1 month ago.

do you have another computer there you can try to play this disk on please?