Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
did you subscribe recently for any services any website as at times the name of the seller is not the same as the website name or product name in paypal
however if you dont recall making any online transactions on 2/9/16 and are sure that you dont know the merchant, this could possibly be a wrong transaction that has happened in your paypal
to sort this you can login to paypal
in the page that opens after sign in, scroll down a bit and on the left side pane you will see the option of resolve a problem on resolution center
click on it
in the next page click on dispute a transcation
then you can select the transaction and raise a dispute with the reason that you did not authorise the transaction as you dont know the merchant\seller
next step would be to call paypal and report about this transcation
the toll-free phone number to contact PayPal customer service Australia is 1800 073 263. Alternatively, you can also call at +61 2 8223 9500.
paypal should then be able to check the transaction and ask the merchant Wininity services:ord20160212195 to reverse it to you or they would do it themeselves
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