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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Story very short, got this a year ago with windows 8. Got a

Customer Question

long story very short, got this a year ago with windows 8. Got a friend to install windows 10. activated it for a short while before it said it wasn't activated and wouldn't allow me to activate it again. flash forward to now, got a nasty virus that i had to system restore a couple times to get rid of. Still won't let me activate it and now i can't change my background or anything
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: windows 10 version. toshiba satelite s855-ss378
JA: Have you installed any updates recently?
Customer: yes last night, but i had to system restore to before that
JA: Anything else you want the computer expert to know before I connect you?
Customer: this whole virus started when i was trying to make a minecraft server. if there is any way to make sure the virus is gone that'd be great
Submitted: 2 months ago.
Category: Computer
Expert:  technicalcat replied 2 months ago.

Hello, do you still need help with your computer?