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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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At startup I get a screen called Phoenix Securecore Tiano

Customer Question

at startup I get a screen called Phoenix Securecore Tiano Setup. Can't advance from there.
JA: What kind of computer do you have?
Customer: Samsung laptop
JA: Have you installed any updates recently?
Customer: not intentionally
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 2 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 2 months ago.

when do you get the error?

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