Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Since you asked for help guiding you, i am sending you a remote support offer to log into your
computer with you and help you thru this. If you decide not to accept the offer, we can continue
here written. Just ignore the offer. I will be finishing up with a client in about 15 minutes or so
and will be available.
Friendly reminder.If you would like to have a more hands on support through Secure Remote Assistance, I will send you an offer and I will be ableto log in and perform the fix for you. We offer this as an easier solution for clients. It is 100% guaranteedmoney back if we cannot resolve your issue.If you would like to continue with written instructions, that is absolutely fine as well. Just click the reject when you see theoffer and we will continue immediately in this manner going forward.