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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't open my computer. It asks me for the last password

Customer Question

I can't open my computer. It asks me for the last password ***** I only have used one password ***** this machine. How do I change the password ***** access my computer?
Submitted: 7 months ago.
Category: Computer
Expert:  Jason Jones replied 7 months ago.

Hello,
I am the person that will be helping you today.

It sounds like you reset the password, but you cannot open the email because the machine is locked. Can you just use the same computer you that you are using to speak with me?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 7 months ago.
what will it take for you to log and fix the problem?
Expert:  Jason Jones replied 7 months ago.

If you wish, I can remote into this computer and help you reset the screen name password.

Customer: replied 7 months ago.
No, thanks. Refund my original payment, am not happy
******* *************
Expert:  Jason Jones replied 7 months ago.

It appears that your bank or credit card company is blocking the payment, for some reason. You will have to contact your bank or credit card company, let them know that the payment is okay to be processed and that they need to remove the block. Once the block is removed, you may click the "Accept this Offer" button once more to accept.

If you wish, I can send up the refund now, however.

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