Hello,I am the person that will be helping you today.
It sounds like you reset the password, but you cannot open the email because the machine is locked. Can you just use the same computer you that you are using to speak with me?
I will be standing by, looking forward to your response.
If you wish, I can remote into this computer and help you reset the screen name password.
It appears that your bank or credit card company is blocking the payment, for some reason. You will have to contact your bank or credit card company, let them know that the payment is okay to be processed and that they need to remove the block. Once the block is removed, you may click the "Accept this Offer" button once more to accept.
If you wish, I can send up the refund now, however.