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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have my cd drive open but the wheel where I pit the cd is

Customer Question

I have my cd drive open but the wheel where I pit the cd is too large in diameter for the hole in the cd. it doesn't lay flat in the tray
JA: What kind of computer do you have?
Customer: dell inspiron 15 - 5000 series laptop
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: I have had this laptop for a year, but due to medical reasons I am just now trying to learn how everything works
Submitted: 2 months ago.
Category: Computer
Expert:  Josh replied 2 months ago.

Hi!

Are you saying that the CD that you want to put in the computer is too small for the CD slot?

Customer: replied 2 months ago.
no, the center hole of the cd is too small for the spindle in the cd tray. there is a black plastic circular piece in the tray which holds the cd up about 1/16".
Customer: replied 2 months ago.
no thanks. I'll try to fix this myself.