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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 16026
Experience:  5 years as Network Admin, 10+ years of IT support
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Someone hacked my FB account and created a second FB account

Customer Question

Someone hacked my FB account and created a second FB account using my pic and info. They are now posting very inappropriate pics to that account as if it were me. How do I stop this???HELP
Submitted: 2 months ago.
Category: Computer
Expert:  Josh replied 2 months ago.

Hi!

There are a couple of things that you can do in this situation..

Click here: https://www.facebook.com/help/contact/169486816475808

Select Someone crated an account pretending to be me or a friend

Follow the prompts to report the account.

Next, go to the profile and click on the 3 dots (next to messages) then click on Report and use that option to report as well.

After you complete both of those reports, Facebook will review the requests and close the account. Please remember that the process is not instant and it can take a couple of hours to days to complete the review and closure of the account.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Customer: replied 2 months ago.
I already tried that and it didn't work. I'm not paying you anything for just passing on free facebook help that doesn't work.
Expert:  Josh replied 2 months ago.

Okay, thank you.