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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Last Thursday I discovered that my hard disk crashed. I

Customer Question

Last Thursday I discovered that my hard disk crashed. I bought my HP Pavilion g7 computer from Staples (Goodyear, AZ) in Jan 2013. Staples installed Microsoft Office on my computer before I picked it up. I have no CDs or any Microsoft Office literature. When I showed up at Best Buy to get my computer back, I asked them about Microsoft Office. They said they would download Open Office instead. Having tried OO, I much prefer the MO interface. My name is Henry ****, email***@******.***, phone(###) ###-#### Do you have a record of my purchase, and if so, can I get a download to restore my executable files?
Submitted: 1 month ago.
Category: Computer
Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 1 month ago.

do you recall having any emails from microsoft about office purchase

also do you have a microsoft account?

Expert:  Michelle replied 1 month ago.

please check on the computer

do you see any bar coded label that has microsoft office mentioned and a product key listed

product key would be a 25 digit alphanumeric code

Expert:  Michelle replied 1 month ago.

let me know these details and i will suggest accordingly